Order Status And Tracking:

To check your order status or find shipment tracking information please login to your account on Thredn and look for the order under “Complete Orders”. You can also email support at thredn dot com if you are unable to find it in your account as we’d be happy to help!


Shipping:

Currently we ship to anywhere in the United States. Please be advised that shipping rates and times to Alaska and Hawaii will be different from the contiguous US.

Please also note that the shipping rates for our shirts are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

For Utah customers, please contact us if you are interested in next day local pick up. The cutoff for next day local pickup is 9 pm MST.

Return Policy:

You may return new/unworn, unopened items in the original packaging within 14 days of delivery for a full refund. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Within those 14 days we'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, you must pay the return shipping cost.

Please send returns to this address: P.O. Box 574 Centerville UT 84014.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund significantly quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Product:

What kind of shirts do you sell?

We currently sell shirts from Bella + Canvas that are considered some of the most affordable, comfortable and well-fitting shirts in the industry.

Printing

What type of printing is used for the shirt?

All of our shirts are printed via digital printing in a direct-to-garment fashion.

Company

Who is behind Thredn?

Thredn was founded in 2018 by a group of friends frustrated by the process of finding one-off custom shirts that were both both affordable and high quality. Due to their day jobs they prefer to remain anonymous at this point but rest assured you’ll love your shirt! We look forward to helping you find the perfect shirt for you.